COVID-19:居民放心

COVID-19居民应对表

Our first priority is the health and safety of our team and of you, our residents and clients. We have been closely monitoring the ever-changing discussions regarding the current pandemic of coronavirus disease 2019 (COVID-19) and will be actively updating our policies as we continue to provide services to everyone. Our team will be following the guidance of local, 州和国家官员, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (谁).

请注意: Although our physical office may temporarily close, we are still working and available during normal business hours and have no major changes to our business procedures due to COVID-19.

The City of San Antonio has established a hotline to take questions from residents about COVID-19.

The hotline will operate between the hours of 8 a.m. 和7 p.m. 周一到周五,早上8点.m. 通过4 p.m. 在周末. Additionally, operators will be able to help callers in English and in Spanish.

要打的号码是 . 你也可以通过电子邮件提问 在这里.

Lastly, if you need more information, click 在这里 to access the city of San Antonio's 网站.

COVID-19热线电话 

我们现在正在采取的行动

 

预防措施采取

 

Also, we have been made aware of possible reduced hours or layoffs. Should this occur in the future at any point to you, we want to encourage you to reach out to possible relief resources or charities to help with payment assistance. In the past we have seen organizations such as churches, 行业组织, 政府项目, and non-profit charities which all have helped other residents get through tough times. 

如果你等到交房租的时候, the assistance programs will not have time to process your request and still make your rent payment on time. We are contractually bound to operate to standard protocol until it is mandated to do otherwise. Landlords who own the properties you live in still have to pay mortgages, HOAs, taxes, etc. and our contracts with them require that rents still be collected. We are all being impacted by this virus and Liberty Management wants to help however we can. 

Please feel free to reach out to us!

In these uncertain times, we want to wish all the best to you and your family. And remind people to keep washing their hands!

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