Our first priority is the health and safety of our team and of you, our residents and clients. We have been closely monitoring the ever-changing discussions regarding the current pandemic of coronavirus disease 2019 (COVID-19) and will be actively updating our policies as we continue to provide services to everyone. Our team will be following the guidance of local, 州和国家官员, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (谁).
请注意: Although our physical office may temporarily close, we are still working and available during normal business hours and have no major changes to our business procedures due to COVID-19.
The City of San Antonio has established a hotline to take questions from residents about COVID-19.
The hotline will operate between the hours of 8 a.m. 和7 p.m. 周一到周五，早上8点.m. 通过4 p.m. 在周末. Additionally, operators will be able to help callers in English and in Spanish.
要打的号码是 . 你也可以通过电子邮件提问 在这里.
Lastly, if you need more information, click 在这里 to access the city of San Antonio's 网站.
Emergency maintenance or urgent requests will be immediately dispatched. When submitting an urgent work order, please notate if anyone in your household has been or is currently sick so that our vendor can be prepared to protect themselves.
关于修理, we are allowing vendors to not stay in a property to make a repair if any occupant shows any flu-like symptoms or any signs of physical health problems. The vendors have families they go home to and we want to keep them safe as well. 如果你需要维修, but do not want to interact with the vendor, please make arrangements with the vendor to allow them access in your absence(someone you trust to be present for the appointment). We are requesting our vendors wash their hands before and after each property they visit as well as use hand sanitizer as often as needed.
All “non-essential” requests will be held temporarily and dispatched after things settle down.
Periodic Walk-Throughs If you have a renewal property visit or periodic property visit scheduled, and wish to reschedule for 30 days out, please let our field representative know.
Our team may be working remotely in the coming days. Should that occur we will notify all parties by email.
Should an in-person meeting be necessary, please email us at firstname.lastname@example.org or call us at to coordinate a time for this. Liberty Management staff members are also equipped to meet/communicate with you via Phone Call, Email or Video Chat should an in person meeting not be necessary.
At this time we’re asking that all rent to be paid online through your resident portal. 请进入您的在线门户网站 在这里 付房租
Urgent 维护 can be submitted online 在这里.
Stay up to date on the status in your area. Follow the CDC’s Safety Tips and visit the 谁. Also, keep up with Local News to verify access to schools, gyms, parks, restaurants, and more.
Also, we have been made aware of possible reduced hours or layoffs. Should this occur in the future at any point to you, we want to encourage you to reach out to possible relief resources or charities to help with payment assistance. In the past we have seen organizations such as churches, 行业组织, 政府项目, and non-profit charities which all have helped other residents get through tough times.
如果你等到交房租的时候, the assistance programs will not have time to process your request and still make your rent payment on time. We are contractually bound to operate to standard protocol until it is mandated to do otherwise. Landlords who own the properties you live in still have to pay mortgages, HOAs, taxes, etc. and our contracts with them require that rents still be collected. We are all being impacted by this virus and Liberty Management wants to help however we can.
Please feel free to reach out to us!
In these uncertain times, we want to wish all the best to you and your family. And remind people to keep washing their hands!